1. Consumer Rights

1.1 If you are contracting as a consumer using the Worldpay Payment system, you may cancel a Contract at any time within seven working days, beginning on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our Refunds Policy.

1.2 To cancel a Contract, you must inform us by email or in writing. You must also return the Product(s) (together with any instructions and accessories for the Product(s) and any premium offers or free gifts accompanying the Product(s) to us (or our suppliers or manufacturers, as directed by us) immediately, in the same condition in which you received them, in the original packaging, and at your own cost and risk. In some cases, and at our discretion, we can arrange for the return of the Product(s) at your expense. You have a legal obligation to take reasonable care of any Product while it is in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

1.3 You will not have any right to cancel a Contract for the supply of any Products that have been altered or made to your specification or Products that have already been installed.

1.4 Details of this statutory right of cancellation, and an explanation of how to exercise it, are provided in the Dispatch Confirmation. This provision does not affect your statutory rights.

2. Returns Policy

2.1 When you return a Product to us:
(a) because you have cancelled the Contract between us within the seven day cooling-off period, we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. In this case, we will refund the price of the Product in full, including the cost of sending the item to you. However, you will be responsible for the cost of returning the item to us (or our suppliers, as directed by us).

(b) for any other reason, we will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund for the defective Product(s). Product(s) returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.

2.2 When you return a Product to us outside the seven-day cooling off period (see Condition 8) (other than where a Product is damaged or defective on delivery), we may charge you a re-handling charge of up to a maximum of 15% of the value of the Product. We will endeavour to keep any re-handling charge to a minimum.

2.3 We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

2.4 Any Product returned to us (other than where such Product is damaged or defective on delivery) must be in a fully resalable condition and in its original, undamaged packaging. If the Product has not been returned us in fully resalable condition, we reserve the right to refuse to refund the purchase price of the Product.

Freephone: 0800 8620438
Email: sales@silverrooms.co.uk
Web: www.silverrooms.co.uk
The Silver Room Limited
Company Registered in England, Number 06810521

Company | Returns Policy | Privacy | Terms & Conditions